Effective Writing e-Learning

Are your written documents getting the response you intended?

Are you confident in their persuasiveness and professionalism?

Are you sending a clear, concise message the first time without time-consuming re-writes?

In this highly interactive Effective Writing e-learning session, you’ll be able to turn any answers of sometimes, not often enough, or no to YES.

Topics

• BLAT! Put the bottom line at the top!
  • In messages that request/recommend/propose action
  • In messages that send information
• Write it right the first time
• Sound appropriately reader-friendly from the beginning
• Make it easy to read quickly
• Avoid communication blunders when writing internationally
• Follow standard guidelines for writing effective email

Results

Participants will be able to:

• Open with customer-friendliness
• Call reader to action in first paragraph(s)
• Summarize in first paragraph(s)
• Make main point in first paragraph(s)
• Internalize direct, customer-friendly style
• Polish their professional tone
• Form effective habits in word-choice
• Write sentences that keep their reader’s attention

All courses can be customized for each group’s specific needs.